Percy Burrell
Owner
Designs the new ponds and walks most first visits.
About
Ponds built to be kept up
Percy Burrell started Burrell Water Gardens after building his own pond and learning how much of the work comes after the last stone is set. The company builds ponds, streams and waterfalls around Naperville, and most of its visits are the ordinary ones: opening, cleaning and closing.
Cassandra Burrell books the visits and keeps the notes on every pond, so whoever turns up has read what happened last time.
Ponds, streams, waterfalls and fountains
Opening, cleanout and closing visits
A written note after every visit
Percy Burrell and Cassandra Burrell
Owner, and scheduling and pond notes
The crew
Eight people, four you'll hear from
Three more technicians and a bookkeeper make eight. These are the four you'll talk to.
Cassandra Burrell
Scheduling and pond notes
Books the visits, keeps the notes on every pond, and answers the phone.
Xavier Clemons
Technician lead
Leads openings and closings and runs the spring cleanouts.
Sophie Pearson
Technician lead
Leads cleanouts and repairs, and finds the leaks.
How we work
Four habits
We say what we find
A cracked liner or a worn pump goes in the note, with a photo, whether or not we're the ones fixing it.
We call before we dig
811 locates utilities before any ground is broken.
We keep notes on every pond
Depth, pump, filter, fish and what we found last time, on file for the next visit.
We hand electrical work to electricians
Pumps and lights are plugged into outlets a licensed electrician has checked.
Come and see the pond
We'll walk the yard with you, or just the pond you already have.